New mediation scheme launched to resolve healthcare complaints
By Lynda Hong, Channel NewsAsia
By Lynda Hong, Channel NewsAsia
Posted: 20 October 2007 0000 hrs
SINGAPORE : Minister of State for Health Heng Chee How said his ministry has started a Medical Mediation Scheme.
Still running as a pilot, it incorporates mediation into the way public healthcare complaints are managed.
He noted that this is an added avenue for aggrieved patients and their families to get clear explanations from the medical institutions and arrive at a fair settlement.
At the same time, the world body protecting medical professionals has organised a training programme to help doctors improve on their doctor-patient communication skills.
Mr Heng was speaking at the official opening of the 11th Singapore Medical Association Ethics and Professionalism Convention.
"Studies have shown that patients often claim or sue because they are poorly informed about the benefits and risks of treatment, and are not given satisfactory explanations following adverse outcomes of treatment. Patients also sue because they perceive their doctors as uncaring or insensitive to their needs," said the Minister of State for Health.
Mr Heng added that ultimately a holistic approach is needed, and healthcare providers should review their processes regularly to fix any weaknesses. - CNA /ls
http://www.channelnewsasia.com/stories/singaporelocalnews/view/306693/1/.html
Still running as a pilot, it incorporates mediation into the way public healthcare complaints are managed.
He noted that this is an added avenue for aggrieved patients and their families to get clear explanations from the medical institutions and arrive at a fair settlement.
At the same time, the world body protecting medical professionals has organised a training programme to help doctors improve on their doctor-patient communication skills.
Mr Heng was speaking at the official opening of the 11th Singapore Medical Association Ethics and Professionalism Convention.
"Studies have shown that patients often claim or sue because they are poorly informed about the benefits and risks of treatment, and are not given satisfactory explanations following adverse outcomes of treatment. Patients also sue because they perceive their doctors as uncaring or insensitive to their needs," said the Minister of State for Health.
Mr Heng added that ultimately a holistic approach is needed, and healthcare providers should review their processes regularly to fix any weaknesses. - CNA /ls
http://www.channelnewsasia.com/stories/singaporelocalnews/view/306693/1/.html
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